These Terms & Conditions (“Terms”) govern all purchases, commissions, services, shipments, and interactions with VERO (“VERO,” “we,” “our,” or “us”). By purchasing a VERO sculpture, submitting a garment, using our website, or otherwise engaging our services, the client (“Client,” “you,” or “your”) agrees to be bound by these Terms. These Terms also govern your use of the VERO website. Additional policies, including the Privacy Policy and Website Terms of Use, are incorporated by reference into these Terms.

These Terms are subject to change by VERO without prior written notice at any time, in our sole discretion. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on the VERO website. By placing an order, paying an invoice, submitting a garment, checking an acceptance box, or otherwise using VERO’s services, Client acknowledges and agrees to these Terms.

Client acknowledges and agrees that each VERO sculpture is a commissioned artistic work and not an exact forensic or thread-for-thread replica of the original garment.

Because each sculpture is individually created through artistic and technical production methods, minor variations, adaptations, smoothing, reinterpretation, and artistic modifications may naturally occur during production.

VERO aims to faithfully preserve the overall silhouette, movement, structure, and detailing of the garment; however, certain fine details may vary from the original garment. Variations shall not constitute defects, inaccuracies, or grounds for refund so long as the sculpture reasonably reflects the garment as interpreted through VERO’s artistic and technical process, as determined in VERO’s reasonable artistic judgment.

Each VERO sculpture is a single, one-of-one commemorative work created solely at the commission of the rightful owner or authorized possessor of a specific garment. VERO does not produce editions, reproductions, multiples, or copies of any sculpture, and does not design, stock, market, or sell sculptures independent of an individual client commission. VERO provides a commemorative service — preserving the personal memory associated with a specific garment for a specific client — and is not a manufacturer or seller of garments or garment reproductions.

VERO sculptures are independently created artistic works incorporating artistic judgment, digital capture, technical reconstruction, scaling, material transformation, sculptural interpretation, engineering modifications, digital processing, and handcrafted finishing techniques. The resulting sculpture is created in a different medium and is not a fabric reproduction of the original garment, but rather a distinct artistic work produced through VERO’s proprietary artistic and technical process. VERO is not affiliated with, endorsed by, sponsored by, or associated with any fashion designer, bridal house, couture brand, or garment manufacturer unless explicitly stated otherwise in writing.

Client acknowledges that the sculpture is intended to commemorate the Client’s personal experience and memories associated with the garment and wedding occasion and is not intended to replicate, replace, compete with, or serve as a market substitute for the original garment. Client acknowledges that the value and purpose of the sculpture derive from its commemorative and artistic significance to the Client and not from any utility, functionality, or commercial use of the original garment.

Client acknowledges that wedding garments and related textiles are delicate, emotional, and often irreplaceable items that may naturally weaken or deteriorate over time due to age, preservation methods, fabric composition, environmental exposure, prior wear, tailoring, cleaning, alterations, or storage conditions.

While VERO exercises substantial care in handling all items, Client understands and accepts that all shipping, handling, scanning, steaming, styling, photographing, manufacturing, storage, packaging, and artistic production processes carry inherent risk that cannot be entirely eliminated, and that VERO undertakes commercially reasonable care to mitigate such risks.

VERO sculptures are artistic interpretations of garments, not exact forensic reproductions. While VERO strives to preserve the overall form, movement, texture, and character of each garment with extremely high fidelity, minor differences may occur due to limitations of scanning and capture technology, scaling processes, garment structure and material behavior, production and engineering constraints, digital reconstruction methods, artistic interpretation, hand-finishing techniques, and texture translation and surface preparation.

By placing an order, Client acknowledges and accepts that slight variations between the original garment and final sculpture are inherent to the artistic and technical production process. Client understands that all sculptures are artistic works and not exact fabric reproductions as determined in VERO’s reasonable artistic judgment.

Client acknowledges that slight variations in color, texture, finish, sheen, surface appearance, patina, and hand-finishing are inherent characteristics of handmade artistic works and shall not constitute defects.

Photographs, renderings, prior commissioned works, website imagery, and marketing materials are illustrative examples only. No representation is made that any commissioned sculpture will be identical to prior works.

Client represents and warrants that:

(a) Client is the lawful owner of, or is lawfully authorized to possess and submit, the garment provided to VERO;

(b) Client has authority to commission a single, one-of-one commemorative artistic work based on the garment for Client’s own personal, private, and non-commercial use;

(c) to the best of Client’s knowledge, submission of the garment and commission of the sculpture do not violate any agreement, restriction, or obligation to which Client is a party; and

(d) Client is not aware of any third-party right that would be infringed by VERO’s creation of a single commemorative work at Client’s request.

Client acknowledges that VERO does not provide legal advice regarding copyright, trademark, intellectual property, or other third-party rights associated with any garment and that Client is solely responsible for determining whether submission of the garment is appropriate for Client’s intended purposes.

Client shall indemnify, defend (with counsel reasonably acceptable to VERO), and hold harmless VERO and its affiliates, officers, directors, employees, contractors, successors, and assigns from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from (i) Client’s breach of the representations in this Section, (ii) Client’s violation of applicable law, or (iii) inaccurate or incomplete information provided by Client. VERO will give Client prompt notice of any such claim and reasonable cooperation in its defense. This Section survives completion of the services and termination of these Terms.

All VERO intellectual property, systems, methods, workflows, rendering methods, production pipelines, manufacturing systems, photography, branding, and proprietary finishing techniques remain the sole and exclusive property of VERO.

VERO retains ownership of all scans, photographs, digital captures, digital models, production files, manufacturing files, engineering files, and related materials created during the production process unless otherwise agreed in writing.

Client may not reproduce, reverse engineer, commercially exploit, or otherwise use VERO proprietary systems without prior written consent. Upon full payment, Client shall own the physical sculpture delivered by VERO. Ownership of the physical sculpture does not transfer ownership of any scans, digital captures, digital models, production files, manufacturing files, engineering files, or other VERO intellectual property.

Upon receipt of any garment, VERO reserves the right to document the condition of the garment and shipment packaging for quality control, insurance, operational, and liability purposes. Client consents to such documentation and storage for operational, legal, and risk management purposes in accordance with VERO’s Privacy Policy.

This documentation may include:

• Full-garment photography
• Photography of stains, yellowing, wear, snags, tears, or existing damage
• Photography of shipping boxes and packaging condition
• Written intake notes regarding garment condition

Such documentation may be stored within the Client’s order record. These records shall serve as the official intake condition record and may be used for insurance claims, quality control, internal records, dispute resolution, and legal defense.

Client acknowledges that garments may contain pre-existing weaknesses, aging, staining, yellowing, brittleness, delicate fabrics, bead loss risk, oxidation, preservation-related fragility, or structural instability. VERO is not responsible for damage resulting from the garment’s pre-existing condition or natural aging process, to the extent such conditions materially contribute to the damage.

(a) The Garment. VERO will provide Client with a prepaid, insured shipping label for sending the garment to VERO. From the time the garment is shipped using that label, while in VERO’s direct physical possession or control, and during return shipment to Client, VERO’s total liability for verified physical loss of or damage to the garment is limited to a maximum of $3,000 USD, except to the extent the loss or damage is caused by events outside VERO’s reasonable control or by the garment’s pre-existing condition. VERO will satisfy any such covered claim directly, or through any applicable insurance VERO may carry, at VERO’s election. The $3,000 maximum applies regardless of the garment’s actual or appraised value unless Client elects and pays for additional coverage under subsection (d). Coverage applies only to verified physical loss or damage and is subject to verification, documentation, and any applicable carrier requirements; any reimbursement recovered from a shipping carrier for the same loss shall reduce VERO’s payment obligation accordingly.

(b) The Sculpture in Transit. The finished sculpture is shipped insured through the carrier handling the shipment. VERO declares the shipment value and pays for transit insurance on the sculpture; this coverage is separate from, and not counted against, the $3,000 garment maximum in subsection (a). VERO will ship using carriers providing tracking and signature confirmation and will file and reasonably pursue any carrier insurance claim for transit loss or damage to the sculpture. VERO’s liability for loss of or damage to the sculpture in transit shall not exceed the insurance proceeds actually recovered from the carrier; where a sculpture is lost or damaged in transit, VERO’s remedy options under Sections 9–10 (including remaking the sculpture) also apply.

(c) Exclusions. Coverage does not include sentimental value, emotional distress, replacement wedding costs, event-related damage, loss of use, market appreciation, indirect damages, consequential damages, punitive damages, attorney’s fees, or personal attachment value. Sentimental or emotional value is expressly excluded from all claims and liability calculations.

(d) Declared Value and Additional Coverage. Client is solely responsible for accurately declaring the value of any item Client asks VERO to insure beyond the standard amounts above. If Client undervalues an item, recovery may be reduced and VERO shall not be liable for any uninsured difference. Additional coverage on the garment above the $3,000 maximum may be available upon request and at Client’s expense. VERO makes no representation that any coverage will fully compensate for all losses.

VERO is not responsible for damage, deterioration, or changes arising from pre-existing conditions, to the extent such damage is attributable to such pre-existing conditions, including but not limited to fragile or weakened fabric, aging textiles, dry rot, delicate lace, yellowing, oxidation, bead deterioration, loose stitching, prior tailoring, alterations, prior cleaning, prior preservation methods, hidden structural weaknesses, material fatigue, fabric stress, or natural degradation over time.

Client acknowledges that garments submitted to VERO may undergo unpacking, steaming, positioning, draping, lifting, mannequin mounting, photography, scanning, scanning preparation, movement within the studio, temporary storage, packaging, and other production-related handling.

Client understands and accepts that these processes involve inherent risk, particularly for delicate, aged, preserved, altered, embellished, or structurally fragile garments.

VERO shall not be responsible for ordinary wear, minor structural stress, or similar effects arising from standard handling processes performed with reasonable care, including for example, natural fabric stress, bead loosening, stitching strain, minor shape variation, wrinkle formation, compression from storage, natural gravity effects, aging-related weakening, preservation-related brittleness, or unavoidable handling impact arising from ordinary production processes performed with reasonable care.

All shipments sent by VERO (including the finished sculpture) require signature confirmation upon delivery unless otherwise agreed in writing. All shipments to and from VERO (including the garment sent to VERO and any return of the garment) require carrier tracking and signature confirmation upon delivery. Client is solely responsible for ensuring that an authorized recipient is available to receive shipments delivered by VERO. VERO is not responsible for acts or omissions of third-party shipping carriers, except to the extent covered under Section 8.

Client is solely responsible for providing accurate shipping information, ensuring someone is available to receive and sign for deliveries, monitoring shipment tracking, and promptly retrieving held packages. Delivery to the shipping address provided by Client shall constitute valid delivery. VERO shall not be responsible for losses resulting from inaccurate, incomplete, outdated, or incorrect shipping information provided by Client.

If any shipment is returned to VERO due to failed delivery attempts or inability of Client to receive the shipment, Client shall be solely responsible for all additional shipping fees, storage costs, and re-delivery expenses. VERO is not responsible for delays, loss, or damage caused by third-party shipping carriers, except to the extent covered under Section 8.

Clients must follow all VERO packaging and shipping instructions exactly provided that VERO has supplied or made available clear packaging instructions.

VERO shall not be responsible for damage resulting from improper packaging, insufficient padding, unauthorized shipping methods, client-selected carriers, failure to follow instructions, or failure to use provided labels or materials.

Failure to comply with VERO shipping procedures may reduce or void applicable coverage.

Client shall inspect all returned garments and sculptures immediately upon delivery. Any shipping-related claim, visible damage claim, or delivery issue must be submitted to VERO in writing within 48 hours of delivery for shipping damage and within 30 days for all other claims.

If a sculpture arrives visibly damaged due to shipping transit, Client must notify VERO in writing, retain all original packaging materials, and provide photographs of the packaging and damaged sculpture. Failure to provide timely notice or retain packaging materials may void eligibility for shipping-related claims to the extent permitted by applicable law.

If VERO determines that damage occurred during insured transit, VERO may, at its sole discretion, repair the sculpture, remake the sculpture, file an insurance claim with the carrier, or issue partial compensation.

VERO is not responsible for damage occurring after successful delivery, including improper handling or display, falls, impacts, accidents, environmental exposure, improper cleaning, modifications performed by third parties, or natural wear over time unless such damage is directly caused by a defect existing at the time of delivery. Because sculptures are delicate art objects, Client assumes responsibility for handling and displaying the sculpture appropriately after delivery. Sculptures are decorative art objects and are not toys, functional household items, load-bearing objects, or products intended for handling. Damage resulting from dropping, impact, mishandling, vibration, environmental conditions, improper display, or ordinary wear after delivery shall not constitute a defect.

Client is responsible for inspecting all delivered items immediately upon receipt. Unless VERO is notified in writing within 48 hours of delivery regarding transit-related damage, the sculpture shall be deemed accepted by the Client.

Client is solely responsible for customs duties, VAT, import taxes, brokerage fees, country-specific restrictions, and regulatory compliance. VERO is not responsible for customs delays, import holds, seizures, or regulatory issues outside its control except where otherwise required by applicable law.

All production timelines, shipment dates, and delivery estimates are estimates only and are not guaranteed. VERO shall use commercially reasonable efforts to meet estimated timelines. VERO shall not be liable for delays caused by events outside VERO’s reasonable control.

General

Because each sculpture is a one-of-one commissioned work, an order may be canceled for a refund of amounts paid, less the non-refundable $500 deposit, only before production begins. For purposes of these Terms, “production begins” upon the earlier of (i) VERO’s commencement of scanning or photogrammetry of the garment, or (ii) 7 days after VERO’s receipt of the garment. A non-refundable deposit of $500 is retained on any cancellation to cover intake, documentation, and scheduling. Once production has begun, the order is non-refundable except where required by applicable law or in the event of a material failure by VERO to deliver the commissioned sculpture. VERO will notify Client in writing when production has commenced.

Resolution Rights of VERO

In the event of a production issue, defect claim, shipping issue, or Client concern, VERO will determine the appropriate remedy, in good faith and in a commercially reasonable manner, taking into account the nature of the issue and the circumstances involved. VERO does not guarantee that remade sculptures will be identical to prior versions due to the custom artistic nature of the commissioned work. VERO shall have the first opportunity to repair, replace, remake, or otherwise cure any alleged defect prior to any refund obligation.

Chargebacks & Payment Disputes

Client agrees to first contact VERO to resolve any concerns in good faith prior to initiating a payment dispute. Improper or bad-faith chargebacks may result in recovery of reasonable costs and fees to the extent permitted by law. VERO reserves the right to recover all associated costs, fees, and attorneys’ fees arising from improper chargebacks.

All timelines, delivery estimates, and quoted completion dates are estimates only and are not guaranteed.

VERO shall use commercially reasonable efforts to meet estimated timelines. Delays may occur due to production complexity, material availability, or other factors. Delays alone shall not constitute breach unless caused by VERO’s failure to act in good faith.

VERO reserves the right to refuse, cancel, or terminate any order at its sole discretion prior to shipment, including but not limited to situations involving suspected fraud, abusive conduct, impossible production requirements, inaccurate Client information, safety concerns, legal concerns, or non-payment. In the event VERO cancels an order prior to production for reasons not attributable to the Client, VERO will refund amounts paid.

If Client fails to retrieve or provide return instructions for any garment or property for more than 90 days after VERO notifies Client that the order is complete or canceled, VERO may send written notice of intent to deem the property abandoned by email to Client’s last known email address. If Client does not respond within 30 days after such notice, VERO may dispose of the property in accordance with applicable law. VERO may suspend work and charge reasonable storage fees during this period and may deduct accrued, unpaid storage fees from the proceeds of any sale or disposition. VERO will comply with applicable bailment and unclaimed-property requirements.

Except as expressly stated, VERO makes no warranties regarding the final artistic outcome beyond the representations set forth in this Policy. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL SCULPTURES AND SERVICES ARE PROVIDED “AS IS,” AND VERO EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

To the fullest extent permitted by law, and except in cases of gross negligence, willful misconduct, or fraud, VERO’s total aggregate liability shall not exceed the greater of (i) the amount paid by the Client, (ii) VERO’s liability for the garment as expressly set forth in Section 8, or (iii) applicable insurance proceeds actually recovered.

VERO shall not be liable for sentimental damages, emotional distress, consequential damages, indirect damages, or delay-related damages.

Client’s sole and exclusive remedy shall be limited, at VERO’s sole discretion, to repair, replacement, insurance recovery, partial refund, or refund of amounts paid.

VERO may photograph, film, scan, render, display, reproduce, publish, and otherwise use imagery of the garment, sculpture, and production process for marketing, editorial, portfolio, and archival purposes, provided that such use does not include personally identifiable information unless separately consented to by Client. Client may opt out of such use at any time by written notice prior to the publication. Client grants VERO a non-exclusive, worldwide, royalty-free license to photograph, display, reproduce, publish, and otherwise use images of the submitted garment, resulting sculpture, and production process for the purposes described in this Section, subject to any timely written opt-out submitted by Client. VERO presents and markets its sculptures as commemorative works of art celebrating personal memories, milestones, and life events. VERO does not market, offer, or distribute its sculptures as replacements for, reproductions of, or substitutes for original garments or fashion products.

These Terms shall be governed by and construed under the laws of the State of New York. Any dispute arising from or relating to VERO commissioned works or services shall be resolved through binding arbitration in New York, New York. Nothing in this Section prevents either party from bringing claims in small claims court where permitted by applicable law. Client retains any non-waivable statutory rights under applicable consumer protection laws.

Client agrees that any dispute shall be brought solely on an individual basis and not as a plaintiff or class member in any purported class action, collective action, representative action, or consolidated proceeding.

Neither party may assign or transfer this Agreement, in whole or in part, without the prior written consent of the other party. Any attempted assignment in violation of this Section shall be null and void. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties and their respective permitted successors and assigns.

Client must provide all notices under this Policy in writing to VERO through the contact information provided on the VERO website.

VERO is an independent contractor and nothing in these Terms is to be construed to create a partnership, joint venture, or agency relationship between VERO and Client.

VERO shall not be liable for delays, damages, or failure to perform resulting from causes beyond its reasonable control, including shipping carrier delays, weather, labor shortages, supply chain disruptions, equipment failure, software failure, acts of God, fire, flood, strikes, illness, or governmental action. VERO will use commercially reasonable efforts to mitigate the impact of such events. Estimated timelines are non-binding and subject to change.

These Terms constitute the entire agreement between Client and VERO regarding the services provided and supersede all prior discussions, representations, or understandings. If any provision of these Terms is invalid, illegal, void or unenforceable, the remaining provisions shall remain in effect. VERO’s failure to enforce any provision shall not constitute a waiver.